TWILIO COMPLIANCE

SMS Compliance Screenshot Package

This page is built for Twilio Toll-Free Verification reviewers. It documents how NexFlow Plumbing & Drain Services collects SMS consent, what we store, the verbatim consent language, and our STOP / HELP keyword behavior. Everything below is reproducible from a live URL.

BRAND

Legal NameNexFlow Inc.

DBANexFlow Plumbing & Drain Services

IndustryPlumbing & drain services

CountryUnited States

Use caseCustomer Care / Account Notification

Production URLhttps://hub.nexflowplumbing.com

Consent URLhttps://hub.nexflowplumbing.com/sms-consent

FIELDS STORED PER CONSENT

full_name — submitted on the form
email — lowercased
phone — normalized to E.164
consent_version — e.g. v2-2026-06-05
consent_date — UTC yyyy-mm-dd
consent_time — UTC HH:MM:SS
consent_at — ISO 8601 datetime
ip — first hop of x-forwarded-for
user_agent — full UA string
consent_source — sms_consent_page or registration

VERBATIM CONSENT LANGUAGE

I agree to receive SMS messages from NexFlow Plumbing & Drain Services regarding appointment reminders, dispatch notifications, account updates, verification codes, and customer service communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent is not a condition of purchase.

Active version: v2-2026-06-05 · Fetched live from GET /api/public/sms-consent-text

SCREENSHOT PACKAGE

Each image below is reproducible from the linked URL. Click View live page to verify the screenshot was not edited.

1. Dedicated SMS consent page (/sms-consent)

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Standalone consent page. SMS consent is presented separately from Terms of Service and Privacy Policy. The checkbox is unchecked by default and uses the verbatim consent language required by carriers.

1. Dedicated SMS consent page (/sms-consent)

2. Verbatim consent checkbox — checked state

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The user actively ticks the consent box. The full verbatim consent paragraph including STOP / HELP keywords and the "Consent is not a condition of purchase" disclosure is in the same label as the checkbox.

2. Verbatim consent checkbox — checked state

3. Confirmation after submission

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On successful submission we store consent version, date, time (UTC), IP address, user-agent, full name, email, and E.164 phone number. The confirmation displays the recorded version and timestamp back to the user.

4. Registration form with SEPARATE SMS consent

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New-account registration. The SMS consent checkbox is OPTIONAL, unchecked by default, and appears as a distinct field below the password field. It is never bundled with Terms of Service acceptance.

4. Registration form with SEPARATE SMS consent

5. Terms of Service — no SMS bundling

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Our Terms of Service explicitly state that SMS consent is collected separately at /sms-consent and is never granted by accepting the Terms.

6. Privacy Policy — SMS data handling

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Our Privacy Policy explains exactly which SMS-related fields we store, why, and confirms we do not share or sell SMS data to third parties.

STOP / HELP KEYWORD BEHAVIOR

STOP

When a user replies STOP, all outbound SMS to that number ceases immediately. We honor STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. A single confirmation message is sent: “You have been unsubscribed from NexFlow Plumbing SMS messages. Reply START to re-subscribe.”

HELP

Replying HELP triggers: “NexFlow Plumbing & Drain Services — for assistance call (614) 555-1212 or email support@nexflowplumbing.com. Msg & data rates may apply. Reply STOP to opt out.”

REVIEWER CONTACT

compliance@nexflowplumbing.com

(614) 555-1212

New NexFlow update available